YXELON Online Store – stYle Collections

These General Terms and Conditions of Sale (GTC) govern all sales made through the YXELON online store, accessible via yxelon.com, for products marketed under the identity stYle Collections.

Placing an order implies full and unconditional acceptance of these GTC.

1. Seller Identification

The online store is operated by stYle Collections SAS, the company developing and marketing the fashion and accessories collections of the YXELON brand.

Customer service contact:

📧 style-collections@yxelon.com

2. Products

The products offered for sale fall under the categories Women, Men and Accessories.

Product images and descriptions are presented as accurately as possible. However, minor variations (shade, fit, material appearance) may occur and shall not engage the seller’s liability.

3. Orders

An order is considered confirmed once payment has been successfully processed and delivery details have been recorded.

The destination of the order depends exclusively on the address provided by the customer at checkout. The customer is responsible for the accuracy of the information supplied.

4. Delivery

Products are delivered to the address indicated at the time of ordering.

In the event of a Return To Sender (RTS) due to an incorrect address, prolonged absence, or failure to collect the parcel, the order will be returned to our warehouse in Leipzig, Germany.

Any claim relating to delivery must be submitted within 30 days following the scheduled delivery date.

5. Claims – Defective Products

If one or more products are found to be defective, the customer must:

Contact customer service at style-collections@yxelon.com

Submit a claim including a clear photo showing the visible defect

After review, YXELON may offer:

A refund for the item concerned

or

An exchange, at the customer’s request, for an item of equal or lower value than the original order.

Claims are processed as promptly as possible.

6. Order Errors

In the event of an error (wrong item, size, color, etc.), the customer must:

Contact customer service at style-collections@yxelon.com

Provide a photo clearly showing the error

Following verification, an exchange or refund may be offered.

7. Returns – Change of Mind

If the order does not suit the customer for personal reasons such as:

Incorrect size or fit selected

Change of mind

Preference for a different color

No refund will be granted.

8. Refunds

Refunds are issued only in cases of confirmed defects or errors attributable to YXELON, following validation by customer service.

Refunds are processed using the original method of payment unless otherwise agreed.

9. After-Sales Service

After-sales support is available by email at:

style-collections@yxelon.com

Each request is reviewed carefully in order to provide an appropriate solution consistent with the brand’s commitments.

10. Governing Law

These GTC are governed by French law.

In the event of a dispute, an amicable resolution will be sought prior to any legal proceedings.

These terms reflect the intention to provide a clear and consistent experience aligned with YXELON’s commitment: Another Life Experience.